USTA Promotional Products quick ship ordering FAQ

1. How long will it take to get my order?
We try to keep inventory in stock at all times. If the merchandise you order is in stock it will ship within 24 hours. If it is not, we will call you and let you know the ship date. The amount of actual shipping time depends on your location. Please fill in the date needed on the order form and we will contact you if we cannot meet your requested date.

2. What is the price of shipping?
Please see the shipping and handling chart below for UPS ground shipping within the 48 contiguous United States. If overnight air, 2-day air, or 3-day guarantee must be used to meet your in-hands date, we will provide you with a quoted cost for shipping (please note that 2-day air or 3-day guarantee is not available in all areas). Please call a NetKnacks sales representative for a shipping quote to an APO address (UPS will not deliver to an APO address, so items must be sent using USPS), Alaska, Hawaii, or the Caribbean.

3. What if my delivery address is outside the United States?
NetKnacks is happy to ship anywhere in the world. Please call a NetKnacks sales representative for a shipping quote. All shipping quotes are in US dollars and can change depending on exchange rates.

4. Can I customize the quick ship merchandise with a special logo or text?
You may customize the items. The additional cost for set up and for the merchandise will vary by item. Please call for the minimum order for each item and for more information. You may want to look at the custom section of the catalog and see if the item you are interested in is pictured.

5. What are my payment options?
If you are a USTA national staff member or a sectional staff member you may requested net 15 billing. Otherwise you may send a check with your order or include a Visa, Mastercard or American Express on your online order or faxed order form.

6. How do I get my  logo to you?
We have the USTA national program and USTA section and state logos on file – you will not need to send these! If it is a local program logo, you must mail or e-mail the artwork to sales@tennisawards.com . A faxed copy is not usable. If you mail, it must be on white paper in black ink with no half tones and crisp clean lines. If you e-mail it should be sent in a one color version as an .eps with a 600 dpi resolution for a PC – a .jpg or .tif file is not usable. Any artwork requiring modification is billed at $30 per hour.

7. What is a screen charge?
On screen printed merchandise a screen is produced for each color in your artwork. If all of your text and logo is one color you will incur a $50 screen charge. If you want a 2 color imprint, you will incur a total $80 charge.

8. What if I want 2 versions for my screen printed awards such as “champion” and “finalist”?
Due to the screen printing process, which allows this to be done, you will incur 2 screen charges of $50 each.
Some items require at least 100 to be imprinted with the exact same information.   Call for details on specific items.

9. What is an art proof?
It is important to us to confirm the accuracy of information that you wish to have screen printed and in some cases engraved on products.   We will e-mail or fax you an art proof for your approval or changes to insure this accuracy.  Please respond immediately to an art proof, as waiting will delay the awards moving to production, which will delay delivery time.

10. Can I purchase USTA Program brochures, banners, forms etc.?
Please see the USTA program resources section in the USTA promotional merchandise section.

11. Can NetKnacks sell promotional merchandise not available in the catalog?
Yes, we have access to thousands of other products. Please let us know what you are looking for and we will get you samples, pricing, etc.