FAQS
USTA NJTL ordering FAQ
1. How long will it take to get my order?
We try to keep inventory in stock at all times. If the merchandise you order is in stock it will ship within 24 hours. If it is not, we will call you and let you know the ship date. The transit time for shipping time depends on your location. Please fill in the date needed on the order form and we will contact you if we cannot meet your requested date. For orders needed in less than 7 days please call us and we will tell you if your order needs to be shipped via an expedited method.
2. What is the price of shipping?
Please see the shipping and handling chart below for UPS ground shipping within the 48 contiguous United States. If overnight air, 2-day air, or 3-day guarantee must be used to meet your in-hands date, we will provide you with a quoted cost for shipping (please note that 2-day air or 3-day guarantee is not available in all areas). Please call a NetKnacks sales representative for a shipping quote to an APO address (UPS will not deliver to an APO address, so items must be sent using USPS), Alaska, Hawaii, or the Caribbean.
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Shipping & handling rate table |
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Order total |
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Shipping price |
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$0 - $25 |
= |
$8.50 |
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$26- $45 |
= |
$11.00 |
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$46- $90 |
= |
$14.00 |
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$91 - $125 |
= |
$15.50 |
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$126 - $150 |
= |
$17.00 |
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$151 - $200 |
= |
$22.00 |
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$201 - $250 |
= |
$27.00 |
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$251 - $300 |
= |
$31.00 |
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$301 - $400 |
= |
$37.00 |
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For orders totaling over $400 additional charges will be added based on UPS ground rates. |
3. What if my delivery address is outside the United States?
NetKnacks is happy to ship anywhere in the world. Please call a NetKnacks sales representative for a shipping quote. All shipping quotes are in US dollars and can change depending on exchange rates.
4. Can I customize the merchandise with a special logo or text?
You may customize the items. The additional cost for set up and for the merchandise will vary by item. Please call for more information.
5. What are my payment options?
You may send a check with your order or include a Visa, Mastercard or American Express on your online order or faxed order form.
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